Admission And Discharge

Admission Of Patients

All patients, whether for Inpatient or Outpatient Services, are required to register at the Admissions Office. During registration you will be asked to provide or update information about yourself. Your family physician will give you the necessary paperwork to register, as well as information to take to your insurance provider.  There you will receive a Guarantee letter authorizing the hospital in regards to your admission.

In an emergency situation a family member or friend is required to take care of your admission on your behalf.

The following documents are needed for your admission to the hospital:

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  An official form of identification e.g. passport, driver's license or ID card

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  Evidence of insurance coverage and if necessary a letter of guarantee of payment by the insurance company. If you do not have all your insurance details with you, it may be necessary for you to settle your account in full on admission.

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  A deposit if you are self-responsible, meaning you are responsible for payment of your medical bills.

The admissions department will:

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  Verify your doctor's instructions.

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  Give you a reminder of the date and time for your upcoming admission.

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  Verify your insurance paperwork.

Payment Methods

Patients who are self-responsible or wish to upgrade their room class will be requested to make a deposit.

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  Cash in the following currencies: Netherlands Antilles Guilders, US Dollars, Euros, Canadian Dollars and British Pounds. The rate of the current currency conversion will be advised to you by the cashier.

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  Credit and Debit cards (Visa, MasterCard, American Express, Diners Club, Kompa Leon and Maestro)

Discharge And Billing

Patient discharge times vary somewhat. Your doctor makes his rounds in the morning and confirms that you can be discharged. The nurse in charge will give you your medical prescription, documents if any, and the date and time of your medical appointment with your specialist for follow-up care.

If you have full insurance coverage you can leave immediately. If you are self-responsible, meaning you are responsible for the payment of your medical bills, the official discharge time is 11:00am. The nurse will give you a discharge note to take to the Admissions/ Discharge office, where the necessary financial settlement and arrangements for your discharge are made. The Administrative Clerk will give you a "Discharge Pass", which you will then take to the nursing station.

At this stage you are allowed to leave the hospital accompanied by family, or a nurse will take you to the exit door. It is highly recommended that you have someone drive you home and stay with you the first hours after discharge and if needed, spend the night with you.